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 The Leadership Unites, Reply Posting Is MANDATORY
Posted: August 19, 2010 03:04 pmTop
   
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IRC Nickname: WG Justin
Group: Banned
Posts: 372
Member No.: 74
Joined: January 1, 2008
Total Events Attended: 110
THIS MUST BE READ FROM START TO FINISH

There are quite a few issues that I feel need to be addressed

First of all this post is an activity check, each and every one of you are expected to respond to this topic summarizing what is said in this post, I will personally be going through and checking the responses and I will not count any posts that clearly show that what is being said has not sunk in. You have 3 days from the time this is posted to respond otherwise you will be issued with a warn level.

The reason behind this is that its becoming more and more clear to all staff members that members are not reading important topics and when they do they aren't reading it properly giving poor responses if any at all when expected to to respond.

There is no excuse (unless you have an inactivity topic) for you to not check the forums and look at and respond to important topics every two days if not more regularly. It is honestly not that hard and only takes about 10 minutes.

Whilst on this topic Rachel and Nathan posted an inactivity check last week and we had only 40 out of our now near 70 members respond this is not good enough and I find it highly disrespectful towards them. This tells me that there are probably about 20-25 members that aren't reading IA's which means they are most likely not reading the events forums or any of the other important forums, to me that is highly disappointing and is letting the clan down and needs to stop.

The next issue is poor responses to threads. Time after time I am seeing people show lack of attention to posts and posting nonconstructive posts, just think for a moment how exactly does the person posting feel when they see your response.

In regards to this when you sign up for an important event it is expected that you either post a clear yes or no, when you post a yes you are expected to turn up and if you don't expect a PM asking for an explanation, when you post a no you are expected to give a clear reason, for those who don't post a clear reason or don't post clearly whether they are a yes or no, you will from now on be considered as not signing up. Failure to sign up will now result in warn level, there is no excuse to not check the events forum and respond as it only takes a few seconds, much less time than staff and your fellow members put into organizing these events and posting them. Failure to sign up to three mandatory sign up events in a row will lead to expulsion from the clan.

The attitude in WG is beginning to catch my attention and some of the other staff members, I want to see the negativity that is popping up stop, I do not think it is a big ask to show respect towards your fellow clan mates, even if you do not get along with them, bullying and trolling of you clan mates is not acceptable and it shows a lack of maturity, if myself or any of the staff members see this or hear of this it will not be dealt with lightly.

Whilst talking about attitude, I have made it a personal goal to try and change an attitude that has been within our community for a long time, some of you may have seen this, some of you may not but for a long time now we have had the mentality that if we struggle in a specific area we try and avoid it, I do not see this as a positive move for WG it tells me that we are scared to move outside of our comfort zone, we should be find our weaknesses and striving to improve upon them and eliminate them.

On warn levels: I think it is quite clear what will and will not been tolerated. We have been far too gentle with issues and have let you guys get away with things that shouldn't have happened. 20% warn levels will be handed out for failing to follow what we are now setting in concrete in this post, 3 warn levels will equate to a 3 day suspension, if you reach 100% warn level you will be removed from the clan (this should not happen). If a trial guardian is given a warn level a PM will be sent out to your mentor and they will be speaking with you to work on the issue.
Skipping of events will also result in a warn level and will be dealt with harshly.

Finally the war with BK I know every single member felt disappointed about this war, however at the same time it opened our eyes to our flaws and what needs to be worked upon.

BK showed us how we should be fighting as the majority of our members can vouch for seeing the following things:
- binds: every single one of their members not ranging when piling had their robes out and were binding and we basically had no chance of running and dragging them and could only stand there and eat
For us people were hesitant to get into FOG gear and bind, this can no longer happen, there is no excuses, unless you are being sniped or the opposition are rushing in for a new pile you must be in the required binding gear and binding. IT IS CRUCIAL.

- FOG gear: every single one of their members had the required gear and made use of it fully.
For us we clearly have members that do not have the gear, this will no longer be tolerated it is expected that everyone has this gear, you can purchase it off the GE with no charges and it takes barely any time to charge this gear. We will be having regular checks on this gear much like the old gear inspections, and if members fail to have this gear for inspections or are caught out at wars you will be questioned and potentially given a warn level, you have now been warned and there is no excuse.

- People not listening/poor leading, I am willing to take full responsibility for this, I poorly organized the leadership setup for this fight and left staff members confused, I got up early and was running on minimal sleep I have learnt from this and it will not happen again.

The following people turned up to the BK war and I highly commend you for turning up and sticking it out through the second fight I know it wasn't very enjoyable but it was a good chance for us to learn.

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If you are not listed include it in your post

Lastly I will remind you again that this is an activity check and if you have skipped to the bottom of this post I suggest you read the topic through from the start and post as specified, failure to do so within three days will result in a warn level. You have now all been warned on these issues and there is no excuses.
 
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Posted: August 19, 2010 03:07 pmTop
   
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IRC Nickname: Vephy
Group: Elite Guardian
Posts: 6186
Member No.: 813
Joined: June 10, 2008
Total Events Attended: 478
Read and agreed. This is an activity check and this is the final warning to everyone. This will be followed up immediately after the War with Eternity. EVERYONE SIGN UP.

SIGN UP HERE
 
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Posted: August 19, 2010 03:07 pmTop
   
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IRC Nickname: rachellove
Group: Council
Posts: 6955
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Joined: January 31, 2008
Total Events Attended: 305
This is really important. I fully support Justin in this post. We had a good discussion on TS with staff. It is good for us all to review our own actions.

The poor responses to threads is rather disappointing to me. Some forums require a certain length of a post response. I would never want us to get to a point where that would be an issue. Please, please try to wise with your posts.

Reminder that referrals on graduations should be at least 30 words. If your referral is not long enough or clear, I will be pm to you to edit it. Please do it good the first time.

Thanks.
 
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Thank you Garrett and Dallar.
“The day soldiers stop bringing you their problems
is the day you have stopped leading them.
They have either lost confidence that you can help them
or concluded that you do not care.
Either case is a failure of leadership.”
~~Colin Powell ~~

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Posted: August 19, 2010 03:08 pmTop
   
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IRC Nickname: His Lordship
Group: Founder
Posts: 6029
Member No.: 1
Joined: December 26, 2007
Total Events Attended: 129
I give full support to Justin's topic.

"Cool story bro"
"No"
"LOL"

are absolutely inadequate.

If you are not the posting type on forums, there's no excuses for inactivity checks. We ASK you to post to show activity and you don't. Sadly I'm preaching to the converted. The guys reading this are the ones that are doing the right thing.

Furthermore, not even taking 30 seconds to sign up for a war is the biggest slack-off EVER. Its the smallest amount of effort to check that forum and we even alert you to it with signatures and forum banners. If you miss it, you're retarded and don't deserve to own a computer.

And yeah finally, the negativity in WG is eating away aat what we KNOW is the best community in Runescape. This is by far the most important part of Justion's announcement. We pride ourselves on community and how close-knit we are.

If you're caught being cocky toward new members, posting flame baits on topics, starting fights in IRC, or in general not being a positive force in the clan... I'm honestly prepared to kick you, from trial member through to tertiary.

Anyone who does not respond to this topic and activity check brings total shame to WG. We are being a pretty negative council ourselves, issuing threats and punishments and such, but this is temporary. If you follow what has been said, you'll see the council interact with more positivity. This is strict love. We need the structure back in our community.

________________

You'll see that the entire council has posted united support within a few minutes of the original topic, showing you how serious we are about this.
 
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Posted: August 19, 2010 03:12 pmTop
   
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IRC Nickname: Sativas
Group: Elite Guardian
Posts: 2255
Member No.: 1305
Joined: August 29, 2008
Total Events Attended: 155
  • Members are not reading IA's and when they do, they give poor responses.
  • Non constructive posts in general.
  • Failure to sign up to three mandatory sign up events in a row will lead to expulsion from the clan.
  • Finding our weaknesses and striving to improve upon them and eliminate them.
  • Skipping of events will also result in a warn level and will be dealt with harshly. (hopefully only mandatory events?)
  • Everyone should have FOG gear.

 
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Posted: August 19, 2010 03:19 pmTop
   
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IRC Nickname: Darth
Group: Ex-Member
Posts: 4601
Member No.: 838
Joined: June 12, 2008
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Alright. I've noticed my posts have been quite dumb recently.. so I'll try myself to make them better.

Also starting to hate all the anger that's happening recently. Everyone gets too pissed off easily, and needs to calm down a bit. This is YOUR clan, YOUR friends, YOUR brothers. (and sisters, for the select few tongue.gif)
At least try to treat them like such.

As far as leadership, I know I'm not the greatest Raid Leader either, so if you see anything I can improve on, feel free to post in this topic.
http://www.wildernessguardians.com/forum/i...showtopic=18490
 
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Posted: August 19, 2010 03:19 pmTop
   
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IRC Nickname: Armybuilder
Group: Raid Leader
Posts: 1468
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Joined: December 6, 2009
Total Events Attended: 227
Well i wasnt on the list

"Whilst on this topic Rachel and Nathan posted an inactivity check last week and we had only 40 out of our now near 70 members respond this is not good enough and I find it highly disrespectful towards them."
May i ask how many of those 30 were inactive?
I shouldnt have to have someone when im not here sign me up as a way.
 
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Posted: August 19, 2010 03:19 pmTop
   
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IRC Nickname: Garrett_xD
Group: Elite Guardian
Posts: 1316
Member No.: 2159
Joined: November 28, 2009
Total Events Attended: 132
i had mandatory cross country practice from 2:00-3:30 that day, i got home at around 3:30 asked dz if i should still come, he said ask justin or vephy, i asked vephy and he said its too late. i have all of my fog gear and i will try to make a fog event soon, it might help if it was mandatory so people get the required gear. our organization will come eventually through practice.
 
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Posted: August 19, 2010 03:20 pmTop
   
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IRC Nickname: His Lordship
Group: Founder
Posts: 6029
Member No.: 1
Joined: December 26, 2007
Total Events Attended: 129
Garrett by sign up we mean POST a yes or no.
If you had something we don't force you to attend.
We're a casual clan.
You come when you can.

But you still have to post one way or another.
 
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Posted: August 19, 2010 03:23 pmTop
   
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IRC Nickname: megajayson
Group: Elite Guardian
Posts: 9246
Member No.: 423
Joined: April 4, 2008
Total Events Attended: 216
- fog gear
- proper posts
- trolling
- warn levels

may I ask why activity wasn't mentioned in this?

you mention how 30/70 people didnt post on the IA, but you dont mention how 44 and 48 ish members out of 70 don't go to the last two IMPORTANT wars. Attendance to wars is more important than posting on an IA in different colour or posting a recap of what was said tbh
 
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This is ten percent luck, twenty percent skill
Fifteen percent concentrated power of will
Five percent pleasure, fifty percent pain
And a hundred percent reason to remember the name!



7th Highest Overall for Wars Attended.

Posted: August 19, 2010 03:27 pmTop
   
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IRC Nickname: His Lordship
Group: Founder
Posts: 6029
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Joined: December 26, 2007
Total Events Attended: 129
Jayson, we sort of did mention that.
Read again.
 
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Posted: August 19, 2010 03:27 pmTop
   
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IRC Nickname: Kung_man149
Group: Higher Guardian
Posts: 1054
Member No.: 2111
Joined: October 30, 2009
Total Events Attended: 79
I have read this entire post and fully agree,
Although I have not attended a few event's in the past few day's as I have been with my girlfriend who has been in and out of the hospital due to her heart condition.

I'll try to attend more but can't assure everyone she's very ill and I'd really like to spend some time with her.
 
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Posted: August 19, 2010 03:30 pmTop
   
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IRC Nickname: Outlaw
Group: Emeritus
Posts: 558
Member No.: 2055
Joined: September 12, 2009
Total Events Attended: 95
Members are not reading important topics
Members are not signing up for mandatory events
Negativity in the ranks
More warn levels will be issued
People not binding
People not having fog gear
 
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Posted: August 19, 2010 03:30 pmTop
   
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IRC Nickname: megajayson
Group: Elite Guardian
Posts: 9246
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Joined: April 4, 2008
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QUOTE: His_Lordship @ August 20, 2010 02:27 am)
Jayson, we sort of did mention that.
Read again.

QUOTE
The reason behind this is that its becoming more and more clear to all staff members that members are not reading important topics and when they do they aren't reading it properly giving poor responses if any at all when expected to to respond.

There is no excuse (unless you have an inactivity topic) for you to not check the forums and look at and respond to important topics every two days if not more regularly. It is honestly not that hard and only takes about 10 minutes.

Whilst on this topic Rachel and Nathan posted an inactivity check last week and we had only 40 out of our now near 70 members respond this is not good enough and I find it highly disrespectful towards them. This tells me that there are probably about 20-25 members that aren't reading IA's which means they are most likely not reading the events forums or any of the other important forums, to me that is highly disappointing and is letting the clan down and needs to stop.


dunno where is says anything about bad turn outs
 
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This is ten percent luck, twenty percent skill
Fifteen percent concentrated power of will
Five percent pleasure, fifty percent pain
And a hundred percent reason to remember the name!



7th Highest Overall for Wars Attended.

Posted: August 19, 2010 03:31 pmTop
   
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IRC Nickname: Dnovelta
Group: Emeritus
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Joined: January 20, 2008
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As unnerving as it may sound, I'm pleased to see a post like this. One thing that I think we've lacked with past leadership is a breakdown of conversation between the Staff and the rest of the clan, and this post, however strict it may be does exactly that - talks to the rest of the clan.

I personally agree that forum activity is not at a level that we would like for it to be, given our new, and now larger memberlist. I do feel that requiring posting on given topics is a bit much. I personally only have the urge to post when I feel something needs to be said, and as such I don't post all that often (although I make sure to hit up the important ones).

I think our forum activity should tie into the parts about treating clan members a better. A lot of the drama is caused by needless talk on these forums, and I think with more moderation that could be stopped in its tracks.

About the sign-ups and in-game activity, well, not much to say about that here. I think the TS meeting I attended dealt with all my concerns quite well, and it's obvious that the Staff is in fact taking notice, which is good to know.

I fully agree with all the stuff about wars and preparation. Having the necessary gear is paramount, and without it, we can't really be taken seriously in a field that requires it utilization.

As a past member of the Staff, I know it's hard to make sure the clan knows you're doing something. Knowing something is always better than knowing nothing, and I'm very happy to see a post like this, because it helps us understand exactly what you're dealing with and points us in the right direction in terms of helping make WG a better place.
 
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Posted: August 19, 2010 03:32 pmTop
   
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IRC Nickname: Vephy
Group: Elite Guardian
Posts: 6186
Member No.: 813
Joined: June 10, 2008
Total Events Attended: 478
QUOTE: Armybuilder1 @ August 19, 2010 10:19 am)
Well i wasnt on the list

"Whilst on this topic Rachel and Nathan posted an inactivity check last week and we had only 40 out of our now near 70 members respond this is not good enough and I find it highly disrespectful towards them."
May i ask how many of those 30 were inactive?
I shouldnt have to have someone when im not here sign me up as a way.

We take inactivity posts into account. There are definitely not 30 inactive there. At most 1-4, which is stretching. We won't punish if you post the inactivity well before the war topic is created. If it is and you are about to post inactivity a simple no with your reason included will suffice.
 
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Posted: August 19, 2010 03:35 pmTop
   
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IRC Nickname: His Lordship
Group: Founder
Posts: 6029
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Joined: December 26, 2007
Total Events Attended: 129
QUOTE: Jayson @ August 19, 2010 03:30 pm)
QUOTE: His_Lordship August 20, 2010 02:27 am
Jayson, we sort of did mention that.
Read again.

QUOTE
The reason behind this is that its becoming more and more clear to all staff members that members are not reading important topics and when they do they aren't reading it properly giving poor responses if any at all when expected to to respond.

There is no excuse (unless you have an inactivity topic) for you to not check the forums and look at and respond to important topics every two days if not more regularly. It is honestly not that hard and only takes about 10 minutes.

Whilst on this topic Rachel and Nathan posted an inactivity check last week and we had only 40 out of our now near 70 members respond this is not good enough and I find it highly disrespectful towards them. This tells me that there are probably about 20-25 members that aren't reading IA's which means they are most likely not reading the events forums or any of the other important forums, to me that is highly disappointing and is letting the clan down and needs to stop.


dunno where is says anything about bad turn outs

Ok two issues.
The first is the more important one.
We had a big post about attitudes on negativity.
So you make a suggestion which targets individual members on their lack of attendance, and you can't figure out why that seems so wrong, and now you're trolling this topic. Your criticism SHOULD be taken seriously.

If you want us to address activity more, post saying "I'd like to see you say something about activity as that is a serious concern for myself and I'm sure others too."

Instead you just spat in the leadership's faces saying how we "forgot to add activity" ind a really negative way. This is exactly the attitude we're fighting, and the negativity is making me sick to the core Jayson. I've known you for a long time and you're one of those people that can go either way. Either you're a community legend or you're a full time troll. Time to pick your side.

Second issue, We addressed activity in the sign-ups paragraph. If you feel we need to address activity further, you'll do well to say so more politely. If you can't see how you were being rude, then you're not yet mature enough to be told.
 
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Posted: August 19, 2010 03:48 pmTop
   
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IRC Nickname: Indivi2you
Group: Elite Guardian
Posts: 5361
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Being emeritus, don't think I'm obliged to post but sure since I'm like more active than everyone already neko2.gif

From what I read in this post, seems WG has a lot of problems to deal with. And obviously actions are going to be made, but I can't help to think this is all too harsh. We are a community, and when you giving out warn levels for people who are too busy to check forums every 3 days I don't think that will drive them closer to the clan.

And don't say it takes 5 minutes to check forums. I was sitting here reading that post for a good 5-10 minutes and that was just 1 topic. Also, when a person has an important project due with a deadline, a Runescape clan is the least of their worries.

Just remember, we are a community clan whether you want to change it or not.
 
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Posted: August 19, 2010 03:49 pmTop
   
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IRC Nickname: Zooby
Group: Guest
Posts: 1669
Member No.: 1464
Joined: November 12, 2008
Total Events Attended: 109
-Peoples Lack of posting in IA/Mandatory events
-FoG gear (im shocked people still dont have it, even though its a requirment)
-Shitty post responses
-Poor attitudes towards fellow clan mates.
-Event skippers (so NH)

A few comments first off; Justin, from what I've seen you've picked up your game in the last month or two so whats one mistake aye?


QUOTE
Skipping of events will also result in a warn level and will be dealt with harshly.


This didnt go into enough detail.

About me not attending the BK war: it was 6am my time, accidentally slept in :|. My bad.

On the final note: The inactives (for not posting on mandatory posts and skipping raids/events) should be exposed and shamed.
 
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Posted: August 19, 2010 03:50 pmTop
   
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IRC Nickname: SupremoPete
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People not reading and responding to IA's - I always read them, don't always reply as some I have nothing to say on

People not signing up to wars - Think I signed to them all. I will always pretty much be a no though as I never know if I will be there or not. Ofc I will turn up if i'm actually online though

People didnt respond to inactivty check last week - Erm, not sure if I did actually :/ I do usually post on something when I need to though

People trolling and stuff to other members and having bad attitude - Dunno if this is me, I certainly dont troll anyway.

People dont have FoG gear - Yeah that is me because i wasnt on the required gear list, was just suggested gear so I didnt bother when I graduated. Now that I know I have to have it, I was planning on going to FoG after the slayer sotw comp ends 2moro

Not binding - Yeah same as last point really, its cos I didnt have the robes or stuff to do it. I stepped out the pile at the beginning cos I was pure melee but you still took me and then shouted at me during the fight for being in full rune after knowing I didnt have other stuff.

Inactive people - I know some people don't do on IRC (Never had the need to ever use it before joining WG) so maybe they miss a lot of the spam for events and important forum posts. I know its not an excuse but maybe send a PM in game to the people in trouble of being kicked for inactivity. Im new though so what do I know
 
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Posted: August 19, 2010 03:59 pmTop
   
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IRC Nickname: Theboy126
Group: Higher Guardian
Posts: 341
Member No.: 2352
Joined: August 17, 2010
Total Events Attended: 118
I agree with this form also. I read threw the whole thing and i understand what to do now. I mean I'm a new member and i will try my hardest to do the right thing. I will read every IMPORTANT post for now on to keep on topic with WG. I dont have much to say cause I'm new (not a excuse) but i don't know what eles to say. I hope everyone reads this topic and starts being more active and doing the right thing.

-Joe / Italys_PvM
 
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Posted: August 19, 2010 04:06 pmTop
   
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IRC Nickname: DZ
Group: Elite Guardian
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It is nice to see an activity check that the leadership is taking very seriously.
It was very important for members to be checking IAs and I am happy that point was stressed.
We have a fairly high amount of members not reading the forums (IAs, events, etc.).
Nonconstructive posts should be eliminated from topics as they really have no point.
Signs up must improve. Everyone must sign up even if they cannot attend. Failing to sign up to mandatory events will now result in punishment.
Our attitude needs an uplift. People need to start showing respect to other members.
As a clan we are not going to avoid areas that we are not good at, we are going to try and improve them.
Leadership will be more strict with warning levels.
Our F2P warring needs to improve especially in the area of:
- Binding
- FoG Gear
- Listening / Leading HEY IM A GOOD LEADER :-<

I did not attend the BK war because of work. Hopefully we will do much better in future wars with similar rules.
 
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Now back to the good part!

Posted: August 19, 2010 04:06 pmTop
   
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IRC Nickname: Gorgemaster
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Good job Justin, Veph, Rach, Gene - a post setting once and for all what sort of behaviour is expected in this clan has been needed for a while and i'm glad that this has been written so carefully and concisely.

A summary + my thoughts, more detailed on some sections than others.

I thoroughly agree with the activity/inactivity problem. It always has been a problem in WG... and it appears as though more of a problem than in other clans, and maybe that is, as you say, because of the whole staff (myself excluded) 's unwilling attitude to really punish, up to this point.

The trolling and bullying... i still can't believe that this continues to happen in such large amounts in WG.
I mean, we market ourselves as the clan with the best community. We refer to ourselves as a family. Well, i don't know about you, but good families + communities don't troll each other or bully each other.

Talking about our attitude/war weaknesses, i mean i wasn't at the BK war, since i'm still away, but what Raid Leaders need to do, forgive me if they did do this at the BK war, is just to call out the names of people who are constantly in their rune and never in FOG gear, telling them to put it on. We have done this in the past.

As for the gear checks - good. They are the only way that we can be confident that everyone has the required gear and is ready to use it.
If necessary, I can hold more FOG events, as I have in the past, to give people an opportunity to charge/re-charge gear.

Warn levels for not signing up and for skipping mandatory events - brilliant! This is something that we particularly need to crack down on. No matter who it is, founder, council, staff, guardian, trial, if someone breaks the rules dictated in this post, then they must be warned. Simple as.
The most annoying and heart-breaking thing is when people, and it usually is the same people every time, skip events and then give some sort of bullshit reason, or pretend to log out by turning their chat off and leaving Gene's CC.

Thanks to everyone who attended and tried so hard at the BK war. Sorry I couldn't join you guys. I'm back from Edinburgh on Sunday and looking forward to rejoining events, sotw and the like.

~George
 
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Posted: August 19, 2010 04:08 pmTop
   
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IRC Nickname: Vephy
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QUOTE: Indivi2you @ August 19, 2010 10:48 am)
Being emeritus, don't think I'm obliged to post but sure since I'm like more active than everyone already neko2.gif

From what I read in this post, seems WG has a lot of problems to deal with. And obviously actions are going to be made, but I can't help to think this is all too harsh. We are a community, and when you giving out warn levels for people who are too busy to check forums every 3 days I don't think that will drive them closer to the clan.

And don't say it takes 5 minutes to check forums. I was sitting here reading that post for a good 5-10 minutes and that was just 1 topic. Also, when a person has an important project due with a deadline, a Runescape clan is the least of their worries.

Just remember, we are a community clan whether you want to change it or not.

It is very easy to check the forums every 1-2 days. Even from the library or a friend's computer. If you are having that much of a problem getting on posting inactivity is open to you due to real life situations. Such as important assignments or anything related to that.

Every time you check the forums you should check IA's then Events. Multiple IA's usually don't occur within two days of each other as a rule as well unless it is absolutely urgent. Events are easy to see in the event tabs as well. All of that shouldn't take more than 10-15 minutes.

So in summary 1-2 IA's a week then 2-3 events. That is the bare minimum forum activity and is under an hour total of your time a week not counting the events themselves.
 
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Posted: August 19, 2010 04:17 pmTop
   
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IRC Nickname: `Neo 0ne
Group: Ex-Member
Posts: 94
Member No.: 2329
Joined: July 27, 2010
Total Events Attended: 10
:thumbsup: to everything mentioned here.

I have also seen that our activity does seem low, which is quite weird as we expect it to pick p around summer time!

ML Pruning might be necessary as we should be able to mass a minimum of 50% of our ML for week preps!

I can't talk much about our war experiences as I have been first pile in every war i've attended sad.gif !

But good to see us addressing the problems head on, and making amendments where needed!
 
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